This service is a Customer Relationship Management platform designed to satisfy the banks' requirements in the e-money sector. It features a modular structure able to supply information regarding on-line operations via text message, e-mail and Web applications.

The functions offered by Infobanking are:

• Monitoring: to track the service level trends of SelfService, OLI, FARO and other services according to the rules set by the customer: in case of anomalies, the system sends an "alert"(via e-mail or text message) to the person in charge at the Bank or Service Center