Work with us
We are looking for Contact Centre Operator for Customer Operations department in Belgrade
- Provides 24/7 support to SIA's clients predominantly from West SEE Region (Slovenia and Croatia).
- May receive and respond to customer service inquires via mail, fax, or email.
- Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Working in shifts
- Excellent knowledge of English language (written and spoken)
- Computer literacy
- Verbal Communication and Phone Skills
- Team player
- Intuitive and Informing
- Customer Focus, Customer Service
- Can manage conflict situations over the phone
- Can perform two or more tasks at the same time