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Fraud Officer

We are looking for Contact Centre Operator for Customer Operations department in Belgrade

Activities

  • Provides 24/7 support to SIA's clients predominantly from West SEE Region (Slovenia and Croatia).
  • May receive and respond to customer service inquires via mail, fax, or email.
  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting
  • Working in shifts

Requirements

  • Excellent knowledge of English language (written and spoken)
  • Computer literacy
  • Verbal Communication and Phone Skills
  • Team player
  • Intuitive and Informing
  • Customer Focus, Customer Service
  • Can manage conflict situations over the phone
  • Can perform two or more tasks at the same time

Bewerbe