In order to continue the journey undertaken some time ago towards excellence, innovation and the adoption of international best practices, the SIA Group has decided to combine the following documents for its 2018 reporting: the Management Report and Financial Statements as at December 31, 2018 and the Non-financial disclosure 2018.
In 2018, the SIA Group updated its materiality matrix, which is a framework of the most significant aspects for the SIA Group, according to the company and its stakeholders, to be reported for sustainability purposes. Updates were made on the basis of opinions expressed by the Group’s top management and the results of a customer satisfaction analysis, which also included a survey of the most significant factors in their decision to choose SIA as a supplier/partner.
The overall results of these considerations are summarized in the matrix that follows. In addition to a way of gauging the importance of the various reporting areas, this also provides SIA with a useful and effective tool for setting out the Group’s future objectives.
Economic Value
ECONOMIC VALUE GENERATED BY THE GROUP
MLN €
ECONOMIC VALUE DISTRIBUTED BY THE GROUP
MLN €
The value for customers and users
2,260
DIRECT CUSTOMERS
SERVED IN
50 countries
CUSTOMER APPRECIATION
average score
SERVICE LEVELS
RETAIL SERVICES
99.963%
INSTITUTIONAL SERVICES
99.999%
NETWORK SERVICES
100%
The value for suppliers and partners
SIA GROUP PURCHASES
ABOUT 319 MLN
+2.9% compared to 2017
+ THAN 1,000 SUPPLIERS
registered in the e-procurement portal
The value for people
CORPORATE POPULATION GREW
compared to
the previous year
EMPLOYEES HIRED
at the end of apprenticeship
47,000
TRAINING HOURS
EMPLOYEES GRADUATED
INVESTMENTS IN WELFARE
>80%
OF STAFF
MADE USE OF
TELECOMMUTING SOLUTIONS
EMPLOYEES ARE PERIODICALLY SUBJECT
TO PERFORMANCE EVALUATION
The value for the community
TO UNIVERSITY, RESEARCH CENTRES,
NON-PROFIT BODIES AND ASSOCIATIONS
8 OBSERVATORIES
OF POLITECNICO DI MILANO
SPONSORED BY SIA
THE FIRST “MADE IN ITALY”
CLOUD COMPUTING PROJECT
350kg
COLLECTED CLOTHES
The value for the environment
323
SILICON PHOTOVOLTAIC
PANELS
in the headquarter
OVER 70,000 KW OF CLEAN ELECTRICITY
USAGE OF
GREEN ENERGY
to supply its Italian premises
and data centers
(both wind and geothermal energy)
WASTE COLLECTION MANAGEMENT
16,937 kg
of PAPAER
8,300 kg
of PLASTIC
3,620 kg
of GLASS
645 kg
of PLASTIC
CAPS