2018 SUSTAINABILITY

In 2015, SIA Group embarked on a journey towards corporate social responsibility, laying the foundations for a structured and organic path aimed at creating sustainable value for the company and for all its stakeholders - customers, employees, shareholders, suppliers, the community and the environment - in compliance with the organization’s objectives and according to an ethical and socially responsible business model.

In order to continue the journey undertaken some time ago towards excellence, innovation and the adoption of international best practices, the SIA Group has decided to combine the following documents for its 2018 reporting: the Management Report and Financial Statements as at December 31, 2018 and the Non-financial disclosure 2018.

In 2018, the SIA Group updated its materiality matrix, which is a framework of the most significant aspects for the SIA Group, according to the company and its stakeholders, to be reported for sustainability purposes. Updates were made on the basis of opinions expressed by the Group’s top management and the results of a customer satisfaction analysis, which also included a survey of the most significant factors in their decision to choose SIA as a supplier/partner.

The overall results of these considerations are summarized in the matrix that follows. In addition to a way of gauging the importance of the various reporting areas, this also provides SIA with a useful and effective tool for setting out the Group’s future objectives.

Materiality

Economic Value

ECONOMIC VALUE GENERATED BY THE GROUP

616.5
MLN €
+7.9% compared to 2017

ECONOMIC VALUE DISTRIBUTED BY THE GROUP

517.4
MLN €
+7.8% compared to 2017

The value for customers and users

2,260

DIRECT CUSTOMERS

SERVED IN

50 countries

CUSTOMER APPRECIATION

8.4
average score
on a scale of 1 to 10

SERVICE LEVELS

RETAIL SERVICES

99.963%

INSTITUTIONAL SERVICES

99.999%

NETWORK SERVICES

100%

The value for suppliers and partners

SIA GROUP PURCHASES

ABOUT 319 MLN

+2.9% compared to 2017

+ THAN 1,000 SUPPLIERS

registered in the e-procurement portal

The value for people

+69%

CORPORATE POPULATION GREW

compared to
the previous year

219

EMPLOYEES HIRED

60%
employment rate for young workers
at the end of apprenticeship

47,000

TRAINING HOURS

22
hours per capita
43%

EMPLOYEES GRADUATED

9.1 MLN €

INVESTMENTS IN WELFARE

>80%

OF STAFF
MADE USE OF
TELECOMMUTING SOLUTIONS

100%

EMPLOYEES ARE PERIODICALLY SUBJECT
TO PERFORMANCE EVALUATION

The value for the community

275,000 €

TO UNIVERSITY, RESEARCH CENTRES,
NON-PROFIT BODIES AND ASSOCIATIONS

8 OBSERVATORIES

OF POLITECNICO DI MILANO
SPONSORED BY SIA

THE FIRST “MADE IN ITALY”
CLOUD COMPUTING PROJECT

350kg

COLLECTED CLOTHES

The value for the environment

323

SILICON PHOTOVOLTAIC
PANELS

in the headquarter

OVER 70,000 KW OF CLEAN ELECTRICITY

USAGE OF
GREEN ENERGY

to supply its Italian premises
and data centers
(both wind and geothermal energy)

WASTE COLLECTION MANAGEMENT

16,937 kg

of PAPAER

8,300 kg

of PLASTIC

3,620 kg

of GLASS

645 kg

of PLASTIC
CAPS