2019 Sustainability

In 2019, the SIA Group updated its materiality matrix, which is a framework of the most significant aspects for the SIA Group, according to the company and its stakeholders, to be reported for sustainability purposes.

This update was based on opinions expressed by the Group’s middle and top management, including that of the companies acquired during 2018. The materiality matrix was approved by the Board of Directors of SIA on 28 January 2020.

The overall results of these considerations are summarized in the matrix that follows. In addition to a way of gauging the importance of the various reporting areas, this also provides SIA with a useful and effective tool for setting out the Group’s future objectives.

Materialità

Economic Value

ECONOMIC VALUE GENERATED BY THE GROUP

739.9
MLN €
+20% compared to 2018

ECONOMIC VALUE DISTRIBUTED BY THE GROUP

584,8
MLN €
+13% compared to 2018

The value for customers and users

2.366

DIRECT CUSTOMERS

SERVED IN

50 countries

CUSTOMER APPRECIATION

8.4
average score
on a scale of 1 to 10
(2018 results)

SERVICE LEVELS

RETAIL SERVICES

99.986%

INSTITUTIONAL SERVICES

99.997%

NETWORK SERVICES

100%

The value for suppliers and partners

SIA GROUP PURCHASES

OVER 414 MLN

+29.9% compared to 2018

ABOUT 3,700 SUPPLIERS

registered in the e-procurement portal

The value for people

+2.5%

CORPORATE POPULATION GREW

compared to
the previous year

385

EMPLOYEES HIRED

60%
employment rate for young workers
at the end of apprenticeship

83,000

TRAINING HOURS

24
hours per capita

WINNER OF THE GOLD EXCELLENCE IN LEARNING AWARD IN THE COMPLIANCE CATEGORY FOR EXCELLENCE IN STAFF TRAINING

9.6 MLN €

INVESTMENTS IN WELFARE

1,534

OF STAFF
MADE USE OF
TELECOMMUTING SOLUTIONS

100%

EMPLOYEES ARE PERIODICALLY SUBJECT
TO PERFORMANCE EVALUATION

The value for the community

267,840 €

TO UNIVERSITY, RESEARCH CENTRES,
NON-PROFIT BODIES AND ASSOCIATIONS

6 OBSERVATORIES

OF POLITECNICO DI MILANO
SPONSORED BY SIA

THE FIRST “MADE IN ITALY”
CLOUD COMPUTING PROJECT

250kg

COLLECTED CLOTHES

The value for the environment

323

SILICON PHOTOVOLTAIC
PANELS

in the headquarter

OVER 72,000 KW OF CLEAN ELECTRICITY

USAGE OF
GREEN ENERGY

to supply its Italian premises
and data centers

WASTE COLLECTION MANAGEMENT

12,090 kg

of PAPAER

9,500 kg

of PLASTIC

3,980 kg

of GLASS

740 kg

of PLASTIC
CAPS

TARGET PLASTIC FREE

Obiettivo Plastic Free

In 2019, at the premises of Milan, a Plastic Free approach has been adopted to contribute to protection of the environment, towards eliminating plastic consumption.