2020 Sustainability

During 2020, the materiality matrix was therefore updated, i.e. the representation of the most relevant aspects (material issues) for the Group and its stakeholders.

New topics were introduced in 2020 such as: "Integrating sustainability into business strategy" and "Combating climate change and protecting the environment".
Compared to the issues mapped in the 2019 Non-Financial Report, some nomenclature has been partially revised. It is worth noting that "Innovation capacity" has been redefined as "Innovation and support for the digital transition": this change has enriched the treatment of the contents addressed in the dedicated chapter.

Compared with the previous year, the topics of "Health, safety and protection of workers" and "Efficient management of energy resources" were more significant in the matrix, reflecting the needs of the current historical moment.

"Efficient complaint management" and "Sustainable supply chain management" were considered as aspects over which the Group has good control and enjoys consolidated practices, also in regard to relations with its stakeholders.

Sustainability

Economic Value

ECONOMIC VALUE GENERATED BY THE GROUP

763.2
MLN €

ECONOMIC VALUE DISTRIBUTED BY THE GROUP

551.2
MLN €

The value for customers and users

2,300+

DIRECT CUSTOMERS

SERVED IN

51 countries

10,373
REQUESTS HANDLED BY PRODUCTION CONTROL
RECEIVED FROM 289 CUSTOMERS

SERVICE LEVELS

RETAIL SERVICES

99.980%

INSTITUTIONAL SERVICES

100%

NETWORK SERVICES

100%

The value for suppliers and partners

SIA GROUP PURCHASES

OVER 404 MLN

OVER 3,400 SUPPLIERS

registered in the e-procurement portal

The value for people

+3.5%

CORPORATE POPULATION GREW

compared to
the previous year

308

EMPLOYEES HIRED

30%
of under 30
young workers

OVER 73,000HOURS

OF TRAINING HOURS

20
hours per capita

WINNER OF THE GOLD EXCELLENCE IN LEARNING AWARD IN THE COMPLIANCE CATEGORY FOR EXCELLENCE IN STAFF TRAINING

11.6 MLN €

INVESTMENTS IN WELFARE

90%

OF EMPLOYEES WHO HAVE BEEN SMART WORKING,
AS A RESULT OF THE PANDEMIC

100%

EMPLOYEES ARE PERIODICALLY SUBJECT
TO PERFORMANCE EVALUATION

The value for the community

113,291 €

TO UNIVERSITY AND RESEARCH CENTRES

9 OBSERVATORIES

IN COLLABORATION WITH UNIVERSITIES AND RESEARCH CENTERS
IN WHICH SIA TAKES PART

The value for the environment

323

PHOTOVOLTAIC
SOLAR PANELS

on the main office building

OVER 73,400 KW OF ENERGY PRODUCED

USE OF
GREEN ENERGY

to power the main offices
in Italy
reducing emissions
of carbon dioxide
by more than 3,000 tons.

WASTE COLLECTION MANAGEMENT

4,830 kg

of PAPER & BOARD

3,180 kg

of PLASTIC

1,320 kg

of GLASS

240 kg

of PLASTIC
CAPS

TARGET PLASTIC FREE

Obiettivo Plastic Free

At the premises of Milan, a Plastic Free approach has been adopted to contribute to protection of the environment, towards eliminating plastic consumption.