Smart Agent

Smart Agent is the digital platform of SIA that support clients to quickly and effectively communicate with customers.

Smart Agent is the digital platform of SIA that support clients to quickly and effectively communicate with customers. It moves fraud management away from labour-intensive call centers by allowing customers to receive and respond to fraud alerts digitally.  

Customers can choose among SMS, smart phone app, email or automated voice. The result is improved contact and response rates, increased agent efficiencies, increased customer experience and significantly reduced fraud losses and operational costs. 

Benefits:
  • improved contact and response rates
  • increased agent efficiencies
  • increased customer experience and significantly reduced fraud losses and operational costs.