Economic sustainability

Economic value

GROUP REVENUES

468.2
MLN €
+4.2% compared to 2015

GROUP ADDED VALUE

274.2
MLN €
+1.3% compared to 2015

The value for customers and users

2,801

DIRECT CUSTOMERS

SERVED IN

46 countries

CUSTOMER APPRECIATION

8.7
average score
on a scale of 1 to 10

SERVICE LEVELS

RETAIL SERVICES

99.961%

INSTITUTIONAL SERVICES

99.996%

NETWORK SERVICES

100%

The value for suppliers and partners

SIA GROUP PURCHASES

OVER 174 MLN

SUBSCRIPTION TO THE

ITALIAN RESPONSIBLE
PAYMENTS CODE